Mission Statement

 

The Plattsburgh Mortgage Team at Bank of England Mortgage is dedicated to helping individuals and families finance homes. We do this primarily through education and guidance to obtain the right mortgage for the most important investment of their lives, and executing an on time closing. We strive to deliver a world class experience every time, and change the negative perception that getting a home loan is an inconvenient and frustrating experience. We are passionate about communicating and executing for our customers and referral partners, and believe the mortgage experience can be a pleasurable experience. We use this passion, and the resulting success, to give back to the community through community service and fund raising events.
Vision


The Plattsburgh Mortgage Team at Bank of England Mortgage is the premier national residential mortgage source. We set the standard for home finance delivery that everyone else measures themselves to. Our team of highly educated, trained, honest, and experienced mortgage professionals provides direction and guidance our customers can trust. We listen intently to the personal needs of each and every customer, and deliver the right mortgage solution every time. Each customer genuinely feels like they are the only clients being helped at all times. Our clients know we truly care about their financial success. The dedication to executing on time and doing what is in the best interest of the client will build our business through customer satisfaction and word of mouth. Our overall success improves the lives of eachand every team member, as well as our customers, and business partners. We will reach our annual goals for giving back to the community and ensuring Clinton County school children have the financial education to handle the financial demands of being an adult.

Guiding Principles

  • We always do what is in the best interest of the client

  • We educate, communicate, and execute better than anyone

  • We keep it simple. We stick to the basics and do them better than anyone else. As complex as some things may seem, our foundation is very basic. Remember the basics:

  • Communication (Internal and External)

  • Respect & Empathy (Internal and External)

  • We are laser focused on meeting requested closing dates

  • We focus on 3 business channels

  • Referral Business Partners

  • Strategic Alliances

  • Past Client Marketing

  • We earn trust through superior knowledge

  • We strive to make raving fans out of everyone

  • We will debate and everyone is encouraged to speak their mind

  • We follow our communication commitment on every transaction

  • We care more about our clients more than anyone else they could possibly work with